We're Here When Performance Matters
Running load tests at 3 AM and something breaks? We've been there. Our support team knows what it's like when production performance issues can't wait until Monday morning.
Critical Issues
< 2hrsPerformance bottlenecks affecting live systems get immediate attention. We understand that downtime costs real money.
Technical Questions
< 8hrsTest configuration help, metric interpretation, or optimization advice during Thailand business hours.
General Inquiries
< 24hrsService questions, billing matters, or planning discussions responded to within one business day.
Choose How You'd Like to Reach Us
Different problems need different approaches. A quick config question works great over email. But when your API response times suddenly triple and you need to figure out why? Let's talk it through.
We're based in Hat Yai, so our support hours align with Bangkok time (GMT+7). That works well for most Southeast Asian clients.
Email Support
Best for detailed technical questions where screenshots or log files help. We actually read attachments — send us your test configurations, error logs, whatever helps explain the situation.
One client sent us a 15-minute screen recording of their load test failing. Turned out their connection pool was configured for 10 connections but they were simulating 500 users. Sometimes seeing the whole picture matters.
Phone Support
For urgent issues or when explaining something complex over text feels impossible. Last week we spent 40 minutes on the phone helping a client figure out why their database queries were timing out under load — turned out to be an indexing issue they hadn't considered.
Fair warning: if we're already on a critical support call, you might hit voicemail. Leave a detailed message and we'll call back within the hour during business hours.
Priority Support Access
Some clients need faster response times because their systems run 24/7. We offer extended support arrangements for organizations that can't afford to wait — dedicated contact numbers, after-hours availability, and direct access to senior engineers.
This isn't cheap. But when you're running an e-commerce platform doing millions in revenue and performance directly impacts sales, the math works out differently.
On-Site Visits
For clients in southern Thailand, we occasionally do on-site performance audits. Sometimes you need someone looking at your actual infrastructure, not just remote access. We've found network issues, server configuration problems, and infrastructure bottlenecks that weren't obvious from testing alone.
We did an on-site visit in Phuket last month for a hotel booking system having performance issues. Discovered their load balancer was misconfigured and routing 80% of traffic to one server. Quick fix, huge impact.